Unless specified, we ship established starter plants typically in 2 3/4" to 3 1/2" plastic pots; some items such as Hoyas, some Bromeliads, Epiphyllums and Rhipsalis are sent as mossed unrooted cuts (as they travel and reestablish best this way); dormant bulbs may be shipped out of pots depending on the season ordered. Often dormant bulbs are shipped in the pot in which they have been growing. We will write "dormant" on the label of this pot, if this be the case. Various hardy items may be shipped in liter size pots. No items are shipped totally bareroot. Typically, foreign orders must be washed & mossed, depending on the country, and require special shipping charges as well as special paperwork. If you are placing an order from outside the contental U.S. please be aware that a Phytosanitary Certificate and and Endangered Species (C.I.T.E.S) Certificate may be necessary.
Warranties: We warranty that our plants will be free of bugs and true to name as far as we know from our research and sources. We guarantee that the plants will arrive to you in healthy condition and will be shipped usually ready for repotting. We cannot guarantee that you will be able to grow the plants you purchase from us. We cannot give a guarantee that a year later your plant will be growing and happy. Call us if you have any problems within ten days after you receive them. Also, call us at any time during our phone hours for culture question. We will try to help. With as many species of plants and flowers that we offer, we have no idea whether you will be able to grow them successfully. That is part of the challenge of horticulture. Many plants we offer do take regular care, and take no extraordinary care. Some of them we have gone to great extremes to bring in from all over the world to offer to the garden hobbyist. Some of these plants (although not all) can be a challenge to grow. We usually recommend a plant room, grow lights or a greenhouse for these.Use us as your source for those plants that you cannot find anywhere else. In many instances we are the only mailorder and internet source.
Generally, plants are shipped when ready or at best time for planting. During ambient weather conditions, we try to ship generally in a four to eight week period for plant orders. With our new Email System, you usually receive a second Email after check the order over and show you the changes from the Shopping Cart System. Please give us your Email if at all possible. Book orders and supply orders usually go out within two weeks or less. If you have a rush order request or need the plant or plants you ordered for an occasion or as a gift, you will have to notify us by phone or email when you place your order. In these cases (if the order is for a smaller number of plants or for items that are not out of season or temporarily out of stock) we may be able to accommodate such rush requests. We do not ship during extreme weather. Low temperatures can cause problems with the plants. We grow many species of plants (more than many other nurseries) and some items are always in short supply. Thus, the Glasshouse Works must be the ones to decide when shipment is best made. During January and February we sometimes have to stop shipping entirely. We always inform you in your confirmation Email or letter if there will be unusual delay in shipment. Do not order if you cannot wait for an unusual or rare item to finish before shipment is made. Plants are not like computer parts, pots, fertilizers or other inanimate objects; they are living things and we continually work to propagate and have them ready for sale. But there can be delays. We usually ship the order if it is under ten plants, when ALL the plants are ready on that order. If an item is out of stock at time of delivery, you will be given a credit slip on your next order. Larger orders may sometimes be shipped in several shipments and items backordered for shipment when ready. Orders shipped on a rush basis will be shipped at the customer's risk and may have minor substitutions or credits given. Some plants can be shipped throughout the year; while other orders can be shipped only during their particular seasons of the year. We do answer emails or inquiries concerning order status!
Your order is important to us; thus, we will answer your Emails and give you updates, if you should need them. Some orders are obviously immediately ready and often go out in two to three weeks when weather is warm. Other orders include plants that need to either be started for your order, transferred from one of our other greenhouses, or shipped at the appropriate time of year for that plant. If you order a very unusual plant and we confirm the order with a particular shipping date and then later want it earlier, this sometimes may not be possible. Do not order if you cannot wait for a rather rare item. Again, we want to stress that you can email us at any time to inquire on the status of your order.
In some categories (rhipsalis, epiphyllums and hoyas primarily), the plants are priced as unrooted cutting (URcut). These are shipped sphagnum moss and in small pots to travel well. These are quite easily rooted. Prices would have to be higher on rooted plants of these items. If you want these items rooted you have to be prepared for a longer wait and a possible higher cost.
All pots are shipped small plastic bags with rubber bands around them to prevent loss of moisture in travelling and to prevent soil falling away from the roots. Some exceptions are made with extreme succulents.
If you order dormant bulbs they will arrive without leaves. If this is upsetting to you, please order plants which do not have dormant cycles. Dormant bulbs are mostly shipped in the pot in which they were growing when they went dormant.